FREQUENTLY ASKED QUESTIONS
Reach out to us any time!
Is Shipping Free?
Free shipping for orders over $50 to the lower 48 states. For Alaska, Hawaii, or North America shipping, please reach out to our team to get a quote.
Why are there 4 D-Loops on the side bracket?
This is to ensure that you can configure the extension of the Trolley past the tailgate to you comfort level. Different full-size trucks have different configurations of their tie-down points, so these D-Loops on the Trolley bracket allow you to use the one that makes the Trolley work for your truck.
Do you offer exchanges/returns?
Return Eligibility
Returns are accepted within 30 days of the original purchase date. To be eligible for a return, products must be unused, unopened, and in their original packaging.
Proof of Purchase
A valid proof of purchase, such as the original receipt or order confirmation, is required for all returns.
Return Authorization
Before shipping a product back, please contact the Truck Trolley customer service team to request a Return Goods Authorization.
When contacting us, please provide:
- Your order or purchase information
- The product being returned
- The reason for the return
Our team will provide instructions for completing the return shipment.
Returns sent without prior authorization may be refused and returned to the customer at the customer’s expense.
Condition of Returned Products
Returned products must be undamaged and include all original packaging, materials, parts, and accessories.
Products that show signs of use, damage, alteration, or missing components may be refused or may not qualify for a full refund.
HOW CAN I FOLLOW UP ON MY ORDER?
When your order ships, you will get a tracking number, and you can contact us any time!
DO YOU PROVIDE SHIPPING TO OTHER COUNTRIES?
Yes, we ship internationally on request. Please contact us for a quote.
Need Help?
Email us at Sales@trucktrolley.com
ADDRESS
4675 Wilder Rd, Bay City, MI 48706
Business Hours
Monday-Friday:
8:00am-5:00pm







